Strategies for Senior Care: Is Your Senior Care Facility Ready for Day One (and Two) of a Certification or Complaint Survey?

The Strategies for Senior Care video series explores how owners, administrators, and directors of assisted living facilities (ALFs), skilled nursing facilities (SNFs), and continuing care retirement communities (CCRCs) can prepare for and contend with resident, family, survey, and licensure issues that can quickly turn into time-consuming and costly crises.

In this episode, Matt Cobb and Nathan Kottkamp, who concentrate their practices on health care, describe the importance of constant diligence and thorough documentation, how you should respond when investigators come to your facility, and what to do upon their departure to help you formulate a response to potential concerns.

Episode 3