Billie Jo Brooks Serves as Panelist during the Association of Legal Administrators' 2025 Annual Conference
Billie Jo Brooks served as a panelist at the Association of Legal Administrators’ (ALA) 2025 Annual Conference & Expo in Nashville, where she joined industry leaders to discuss the evolving expectations of legal clients. The session focused on the increasing demand for transparency, efficiency, and personalized service from law firms. Panelists also explored the critical role of technology in meeting these expectations and enhancing overall client satisfaction.
Billie Jo was joined by moderator John Garippa, vice president of Epiq, along with Chris O’Sullivan, CFO and firm administrator of Gesmer Updegrove LLP, and Teresa Walker, director at Holland & Knight LLP. The discussion offered valuable insights into how law firms can adapt to remain competitive and client-focused in a rapidly changing legal landscape.
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