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12.18.2018 Firm News

Williams Mullen Named a Leader in Client Service for 2019

Williams Mullen is pleased to announce that the firm has been named to the BTI Client Service A-Team for 2019. BTI Consulting Group annually recognizes law firms that excel in 17 areas identified by BTI as vital to providing excellent client service, including unprompted communication, a commitment to help, understanding the client’s business, dealing with unexpected changes, dealing with complexity, an innovative approach and keeping clients informed.

Williams Mullen’s commitment to providing excellent client service is expressed in the firm’s Client Service Pledge. The firm pledges to its clients to:

  • Be responsive.
  • Communicate clearly.
  • Be fair.
  • Understand their business.

For more on Williams Mullen’s Client Service Pledge, click here.

Now in its 19th year, BTI interviewed more than 350 legal decision makers at large organizations with $1 billion or more in revenue to produce the 2019 Client Service A-Team. BTI conducted interviews with decision-makers in a variety of industries, including banking, chemicals, financial services, health care, manufacturing and pharmaceuticals, among others.

To learn more about BTI’s Client Service A-Team, visit their website here.