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03.30.2021 Firm News

Williams Mullen Named a Leader in Client Service for 2021

Williams Mullen is pleased to announce that the firm has been named to the BTI Client Service A-Team for 2021. BTI Consulting Group annually recognizes law firms that excel in 17 areas identified by BTI as vital to providing excellent client service, including unprompted communication, a commitment to help, understanding the client’s business, dealing with unexpected changes, dealing with complexity, an innovative approach and keeping clients informed.

Williams Mullen’s commitment to providing excellent client service is expressed in the firm’s Client Service Pledge. The firm pledges to its clients to:

  • Be responsive.
  • Communicate clearly.
  • Be fair.
  • Understand their business.

For more on Williams Mullen’s Client Service Pledge, click here.

BTI Client Service A-Team 2021 draws on data collected in BTI’s ongoing Annual Survey of General Counsel. This study includes between 50% and 55% of companies participating in prior years. This approach provides for analysis of longitudinal trends while simultaneously allowing for insights into new, changing and coming shifts in the legal market.

To learn more about BTI’s Client Service A-Team, visit their website here.